Ordering system outage (resolved)

August 26th, 2014 by Michael Kirkham

The online ordering system was temporarily unavailable. Attempts to place an order reported an “unable to get local issuer certificate” error and would not go through. I believe the issue has been resolved, and I apologize for the inconvenience. No credit transactions were processed during the outage.

The issue stemmed from bringing up a new web server with new OS and server software versions and retiring the old one. The CA root certificate chain needed to verify the Authorize.NET SSL certificate was not installed on the new server, so it could not establish a secure connection to Authorize.NET and would not allow transactions to proceed. I was notified of the issue when a case was automatically opened in our bug tracker, and it took a bit to track down the issue.


If you have any questions or experience any other issues with the new server, please contact support.

Thank you

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