Ordering system outage (resolved)

August 26th, 2014 by Michael Kirkham

The online ordering system was temporarily unavailable. Attempts to place an order reported an “unable to get local issuer certificate” error and would not go through. I believe the issue has been resolved, and I apologize for the inconvenience. No credit transactions were processed during the outage.

The issue stemmed from bringing up a new web server with new OS and server software versions and retiring the old one. The CA root certificate chain needed to verify the Authorize.NET SSL certificate was not installed on the new server, so it could not establish a secure connection to Authorize.NET and would not allow transactions to proceed. I was notified of the issue when a case was automatically opened in our bug tracker, and it took a bit to track down the issue.


If you have any questions or experience any other issues with the new server, please contact support.

Thank you

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MIB Smithy 4.7.1, MIB Smithy SDK 4.6.4, MIB Views 2.0.2 Released

August 10th, 2014 by Michael Kirkham

MIB Smithy 4.7.1, MIB Smithy SDK 4.6.4, and MIB Views 2.0.2 are now available for download and provide fixes for several bugs. These are mostly fixes in the SDK, which are incorporated into MIB Smithy and MIB Views as well. Issues/changes applicable only to certain products are noted in [brackets].

Changes in these releases:

6515: Help not displayed when using kfmclient [MIB Smithy, MIB Views only]

A missing openURL argument to kfmclient would prevent online help from showing when using the KDE window manager on Unix platforms.

6470: SNMPv3 messages not being sent with privacy

An error in the fix for #5951 in MIB Smithy SDK 4.6.2, which was intended to prevent sending SNMPv3 messages with privacy but without authentication, could prevent messages from being sent with privacy enabled at all.

6468: High CPU utilization when waiting for responses

Handling of delays and waits for pending SNMP requests has been changed to make much better use of the Tcl event queue and timer callbacks in order to prevent high CPU utilization during such times when it should otherwise be doing nothing.

[SDK NOTE: Asynchronous SNMP requests are now queued for transmission via callback from the event queue rather than being sent before API return. Previously, using the -delay option to delay transmission would result in the API not returning until the delay was finished (up to 5 minutes), even with an async request.]

6516: IPv6 messages not being sent on Windows

SNMP messages were not being sent to IPv6 targets on Windows due to using getsockname() with a structure of insufficient size for IPv6 results on that platform. The call would fail, the SDK would be unable to match the target address family with an available socket, so the message would not be sent.

6548: Receiving SNMPv3 auth/priv traps without Engine ID discovery

If the Engine ID in a received SNMPv3 message doesn’t match the configured or discovered local or remote Engine ID for a session, but the user name matches, the session now localizes keys (if configured) to the message’s Engine ID for purposes of authentication/privacy for that message. This allows SNMPv3 auth/priv traps to be received from any source with the same user name and passwords/unlocalized keys, rather than requiring Engine ID discovery first.

6500: Delayed send not accounted for in time window [SDK Only]

When using the -delay and/or -window options for delayed/limited transmission of SNMPv3 messages, USM processing now happens just prior to actual transmission rather than before delay so the time window reflects the time sent, not the request time. Otherwise, a sufficiently long delay would provoke a usmStatsNotInTimeWindows report from the agent.

6504: Cancel pending requests on configuration change [SDK Only]

An SNMP session’s pending requests are now cancelled when session configuration is changed to prevent sending requests to the incorrect target or with incorrect parameters.

6478: Crash when destroying session during callback [SDK Only]

SNMP session and MIB database instances are now reference counted like all other data so that they are only garbage collected when there are no more references. Previously they were GC’ed immediately when destroyed, which could cause a crash if for some reason they were destroyed in a callback.

UPDATE: Solaris builds were delayed due to hardware failure. Replacement parts arrived on Monday and I was able to get the SPARC machine back online. Solaris builds for the above releases are now available.

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MIB Smithy 4.7 Released

December 17th, 2013 by Michael Kirkham

MIB Smithy 4.7 is now available for download. As with the recent MIB Views and MIB Smithy SDK releases, due to the unusually long time since the previous release, I have extended support periods for MIB Smithy users whose support expired (or was due to expire) after October 1, 2012 but before January 31, 2014, so that this release is available to those users as part of their annual support agreement.

Changes in this release:

5876: Set up file associations at install time

MIB Smithy file associations are now registered by the installer, rather than by the application itself, so that Windows can properly manage removal of the associations at uninstall time.

381: Use XML format for project files

MIB Smithy project files are now stored in XML rather than INI format to allow for future features with more complex configurations. When opening an old format (.mip) project file you will be prompted to save to a new (.smproj) file and the project will be converted to the new format.

5720: Reordering notification objects

Reordering commands (Move Up/Move Down) were added to the Objects property for Notification workspaces. As the ordering of the objects affects the on-the-wire encoding of the notifications, they can’t be arbitrarily reordered by MIB Smithy the way e.g. group members can, but using the “Select” button tended to put them in alphabetical order.

5127: Change preferences file format to XML

MIB Smithy application preferences are now stored in XML rather than INI format to allow for future features with more complex preferences. Existing preferences will be converted automatically.

5114: Use DOM to generate XML

MIB Smithy now uses an actual DOM implementation to build its XML output format for MIBs (and preferences, project files, etc), rather than rudimentary text operations. This is less prone to introducing malformed XML and may allow for future operations on the DOM document.

5878: Windows: Prefer Application Data folder over Registry for preferences

MIB Smithy will no longer save application preferences to the Windows Registry except as a fallback if it can’t save elsewhere. Instead, preferences are saved to the user’s Application Data folder. Existing preferences will be imported, and user given the option to remove or preserve the old registry entries.

5932: “Error in custom build script” during MOSY build

Spaces in output directory names were not handled properly when compiling to MOSY format, resulting in an “error in custom build script” message.

5767: Improve Unsigned32/Gauge32 conversion to derived types

SNMP tools will better handle converting Unsigned32 and Gauge32, which have the same on-the-wire encoding, to the proper syntax for display purposes provided appropriate MIBs are loaded.

5781: Missing REFERENCE property pages

The MODULE-COMPLIANCE and AGENT-CAPABILITIES workspaces were missing tabs to allow editing of those macros’ REFERENCE properties.

5115: XML-SMI schema corrections

Minor corrections were made to the XML-SMI schema to make the RangeSubspec and Enumeration definitions legal XSD syntax.

5128: Changing module for imported symbol should not add new import

Editing the module name for an existing symbol in the IMPORTS list will now actually change which module it is imported from, rather than causing the symbol to be imported from both modules (unless the “Add” button is used rather than “Modify”).

2121: Add support for pre-localized and unlocalized keys

SNMP tool sessions can now be configured directly with unlocalized or localized auth/priv keys, rather than requiring passwords and letting the session manage conversion to keys and key localization.

5801: Add options to CLI tools to specify keys rather than passwords

The bundled CLI tools/sample scripts now have options for specifying SNMPv3 auth/priv keys directly (localized or unlocalized), rather than only allowing passwords to be specified.

2277: Give validator messages unique IDs

All parser and validator messages have been moved to a message table with unique IDs, which are provided in messages printed to the configured log channel and in arguments to the configured log command. The actual IDs are still subject to change with reorganization, but this allows one to (for example) implement filters to effectively disable messages that aren’t desired.

1839: ASN.1 Type Assignment with type BITS

An error is now generated at parse time when attempting to use ASN.1 Type Assignment notation (Name ::= Type) with the “BITS” construct (which is not allowed in this form), rather than just quietly correcting it.

5397: XML-SMI XSD: use xsd:token type where appropriate

The XML-SMI Schema was changed to use “xsd:token” rather than “xsd:string” for some types where appropriate. Semantically the schema is unchanged by this as “xsd:token” is a subset of “xsd:string”, but “xsd:token” more closely matches the (existing) value restrictions.

1870: Add support for MODULE-CONFORMANCE (RFC-1303)

Support was added for parsing, editing, and validating the MODULE-CONFORMANCE construct from RFC 1303 (the SMIv1 predecessor to SMIv2’s AGENT-CAPABILITIES). The XML-SMI Schema was also updated to add support.

6065: Add support for MIB Views agent files

Added support for using MIB Views agent files with the MIB Smithy SNMP tools to save and restore SNMP agent settings to/from files.

5809: Remember SNMPv3 Trap Watch configuration

SNMPv3 Trap Watch tool configuration (port, SNMPv3 user name, keys, etc.) is now stored in the user’s preferences file and remembered between runs.

5954: Improve GUI responsiveness during walk

The SNMP Walk tool could appear to update in bursts if more CPU time was spent processing messages than allowing for GUI updates. It will now ensure the GUI updates when entries are added to the result table.

5953: Bad option “-fulloid” error in MIB Browser

A ‘Bad option “-fulloid”‘ error could occur in the MIB Browser due to changes introduced in version 4.6 to better handle ambiguous MIB definitions.

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MIB Views 2.0.1 Released

December 9th, 2013 by Michael Kirkham

MIB Views 2.0.1 is now available for download. This release fixes a potential crash when adding or removing MIBs. It also fixes an issue where the GUI could become stuck displaying an error dialog would keep coming back when dismissed, requiring the application to be killed externally, if a saved agent file was renamed or removed while in use.

Support for saving agents to file was added in 2.0. Normally the GUI will check to see if the file has been modified when the window gets focus (in case it was modified externally) to give the user an opportunity to reload the file. If the file were renamed or removed, the error would occur; then when the error was dismissed, the window would get focus again, and so trigger the error again. MIB Views neglected to check if the file still existed before trying to check its modification time.

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MIB Smithy SDK 4.6.3 Released

December 9th, 2013 by Michael Kirkham

MIB Smithy SDK 4.6.3 is now available for download. This release fixes a crash/unhandled exception that could occur due to an iterator being used after being invalidated during updates to the internal OID index (such as when importing MIBs). The issue was likely introduced in the 4.6 release as part of the changes made to give each MIB database its own orphans tree.

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